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Vysion Financial Hardship Policy

A statutory declaration or formal written advice from someone Overview This Financial Hardship Policy is crafted to support customers who are currently unable to fulfill their financial commitments for Vysion internet services, but who anticipate being able to adjust their payment plans over time to meet these obligations.

By using any Vysion service, you are agreeing to the terms laid out in this policy.

Our Commitment at Vysion, we understand that maintaining your telephone and internet services can be difficult during periods of financial strain. We are dedicated to providing assistance that can be either temporary or long-term, tailored to suit your personal circumstances. Each situation is evaluated on an individual basis to ensure the most appropriate support is offered.

Contact Information If you're experiencing financial hardship, please reach out to our support team for assistance. You can contact us by calling 03 4157 7100 or emailing support@vysion.com.au or Support ticket: https://vysion.com.au/contactus Our support hours are 10am to 5pm Monday to Friday, and 10am to 12pm on Saturdays.

Determining Eligibility for Assistance To determine your eligibility for financial aid, we may ask you to provide:

  • familiar with your situation.
  • Proof of consultation with a recognized financial counsellor.
  • A detailed statement of your financial circumstances.

Additional documentation may be required if the payment arrangement is complex, involves a substantial amount, if there are potential concerns about misconduct or fraud, or if you are a relatively new customer. We will evaluate the information you provide alongside other available data.

We are committed to working with you to establish a payment plan that allows you to manage your outstanding balance without further compromising your financial stability. We will confirm any agreed-upon arrangement in writing via letter or email.

If you wish to appeal the result of your financial hardship application, please consult our complaints handling policy.

Assistance Options

  • Applying spending controls
  • Transferring to a data shaping plan
  • Providing low-cost interim options
  • Temporarily delaying or deferring payments
  • Waiving late payment fees
  • Waiving cancellation fees

If you require further details or additional information, don't hesitate to get in touch.